FAQ

About accommodation price for children

Junior high school and high school students have the same amount and support as adults.
Elementary school students are "70%" of the adult fee.
Infants over 3 years old are "50%" of the adult fee.

There is no special preparation for 0 to 2 years old, so you can use it free of charge.
If you wish to add more, please order a futon of 2,200 yen, breakfast of 1,100 yen, a kids meal plate of 2,200 yen, and udon noodles of 880 yen for dinner.

【Others】
barrier-free support
Facility barrier-free information
There is a slope from the parking lot to the entrance.
Escalators or stairs are used to move from the fron…Continue reading
【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is at 10:00.

Luggage and automobiles can be stored before check-in and after check-out, so please ask …Continue reading
【Hotel / Guest rooms】
Can I have a faster check-in time?
Normal check-in is at 15:00, but early check-in is possible depending on the plan.Luggage and cars can be stored before check-in, so please …Continue reading
【Hotel / Guest rooms】
Can I extend check-out time?
The normal check-out time is 10am, but if you wish to extend it, you can extend it for an additional fee.

East Building ... ¥ 2,200 per hou…Continue reading
【Hotel / Guest rooms】
What are the amenities in the room?
Yukata, bath towels, face towels and toothbrushes are available in the room.

Combs, razors, and shower caps are available at the large comm…Continue reading
【Hotel / Guest rooms】
Please tell me about the equipment in the room.
There is air conditioning (air conditioning), safe, TV, pot, mirror stand, refrigerator (empty contents).
Hair dryers are available in large…Continue reading
【Meals / Restaurants / Bars】
Please tell me the time for dinner and breakfast
plan at the time of booking, the place of dinner can be either the dining hall (table / chair seats in the banquet hall), the private banque…Continue reading
【Meals / Restaurants / Bars】
Can I change my diet if I am allergic?
We will do our best to accommodate you, so please ask for specific target ingredients such as "eggs," "dairy products," "crustaceans," and "…Continue reading
【Others】
Is it possible to bring food and drink into the facility?
Please refrain from bringing food and drink into your room or banquet hall.

For drinks, we have an empty refrigerator in the room, so pleas…Continue reading
【Bathing / Baths】
Do you have a private bath?
There is a private open-air bath "Komorebi-no-yu" on the 2nd floor.Reservations are required from 30 minutes every hour, and you can use it …Continue reading
【Bathing / Baths】
Please tell me the usage time of the large communal bath.
The hotel's large communal bath is located on the 6th floor, which is the top floor, and there are observation baths and open-air baths for …Continue reading
【Hotel facilities / Equipment】
Is there a vending machine in this facility?
Drink vending machines are available at the vending machine corner (next to the smoking area) on the 2nd floor.
We do not have cigarette ven…Continue reading
【Hotel facilities / Equipment】
Please tell me the business hours of the shop.
The hotel shop is located in front of the front desk on the 1st floor.
Business hours are from 7 am to 9 pm.

Takkyubin can also be shipped …Continue reading
【Hotel facilities / Equipment】
Can I smoke?
Smoking is prohibited in the entire facility, including guest rooms, banquet halls, and karaoke rooms.
Please use the smoking room on the 2n…Continue reading
【Hotel / Guest rooms】
Can I connect to the Internet?
We support wireless LAN throughout the building.You can use it free of charge by entering the ID and password for the facility.
【Information on surrounding area】
Is there a convenience store nearby?
7-Eleven is a 3-minute walk from the hotel.
【Others】
Are there any services on the anniversary?
We will prepare celebration cakes (from 2,640 yen for size 4 to 6,160 yen for size 8) and flowers (from 4,400 yen for bouquets and arrangeme…Continue reading
【Pets】
Can I stay with my pet?
I am sorry.Pets are not allowed at this property.
Please contact us at the time of booking as we will introduce and arrange the nearby pet h…Continue reading
【Hotel facilities / Equipment】
Do you have a karaoke room?
It's a shrinking business for 1 rooms only.
【Hotel facilities / Equipment】
Is there a snack corner? (closed)
We are currently closed.
【Access / Parking】
Is there a transfer from the station? (Suspended)
Kanzanji Onsen Tourism Association Shuttle Bus to/from Hamamatsu Station is currently out of service.

We ask that you use the route bus.

F…Continue reading
【Hotel facilities / Equipment】
Is there a game corner?
This facility does not have a game corner.

Go, shogi, playing cards, and UNO are rented free of charge.
Mahjong is rented for a fee (3,300 …Continue reading